Priceless!!!

I wanted to share with you the story of someone I just spoke with.  I just got off the phone with her.  She wanted to make an appointment for her brother to attend one of our screenings.  In our conversation she mentioned that she had attended our first screening at the Bartlett facility in April.  After listening to her voice, I remembered her very well.  She was completely and utterly scared to death that we would find something wrong with her.  Unfortunately, that was the case.  One of her carotid arteries was 70% blocked.  She mentioned to Dr. Kochman that she was also having chest pains.  Because of the results of her HHM screenings, Dr. Kochman scheduled her for an EKG immediately.  The result was a coronary blockage that needed a stent immediately.  She  just kept saying our HHM screenings saved her life.  It was so wonderful to hear.  She also kept mentioning how wonderful the experience was at Sherman.  Everyone was so kind and explained exactly what was happening to her.  She could not express enough how well she was treated by the staff and Dr. Matarieh.  She said she would love to make a commercial for Sherman.  She shared her experience with her family and now her brother will be seeing us in July.

Her Healthy heart mobile screening $120
Happy, healthy patient PRICELESS!!!

Sincere Appreciation for the Professionalism of Your Staff and for the Most Pleasant Memories of my Stay at Sherman Hospital

Anonymous Writes:

I wanted to express my sincere appreciation for the professionalism of your staff and for the most pleasant memories of my stay at Sherman Hospital on April 22, 2009 for several scary sounding elective procedures.

Second, my thanks go to the superb team of nurses at Sherman Hospital: Jean Miller (Pre-Op) for the friendly welcome; Jenny Myers (RN nurse) for confident and competent response to some detailed questions related to the sequence and timing of different procedures and for instilling additional confidence in me; Mary Brock (the scrub nurse) for all the behind the scenes assistance which I could observe only very briefly due to the knock-out capabilities of the cocktail administered by Dr. Patel.

Which brings me to the third component of the superior delivery of care at Sherman Hospital – Dr. Patel in charge of the anesthesia.  Are there any benchmarks for putting patients at ease before they go under the knife? When she declared that her job was to make sure that I wake up, the confidence of the delivery of this simple yet profound message put me instantly at ease.  And the cocktail she served! Was it real? Was it even legal? When I work up, I actually felt better than before the surgery. For the first time in a long time, I could fully and freely inhale through my nose and felt zero pain. I had expected the worst – to spit blood and breathe through the tube. Instead, an hour after moving out of the recovery room (thank you Leny for assistance there), I was ready to arm wrestle and to do push-ups? I was totally elated.

Your Hospital is a God Giving, Life Saving Place for Me

Anonymous Writes:

Cheri Novak is my oncology nurse.  She has been an angel and literally given me my life and self respect back since my diagnosis.  I can always expect a cheerful, positive but honest and professional (knowledgeable about my cancer) “friend” when I come for treatment.  Recently Dr. Manjunath completed 12 chemo treatments with me and I panicked…thinking I would no longer see Cheri.  Of course that is not the case…since my doctor informed me …my Stage IV will require treatments, procedures  blood work…scans…the rest of my life.

Cherie is irreplaceable for me.  She is one of the few people in my life that is sincere and real and most importantly can see my cancer for what it is.Thank you…..your hospital is a God giving life saving place for me.  I am never afraid for very long…when I come to “my hospital”.

With much respect and even more gratitude.

A Letter of Praise

Anonymous Writes:

“Dear Caregivers at Sherman Hospital:

I am writing this to you to inform you of my experience with Sherman Hospital and its staff of care givers. On February 23, 2009, I had a radical prostatectomy performed by my urologist, Dr. Khanna, at Sherman Hospital. While I had confidence in your hospital staff, all who I came in contact with exceeded my expectations. From the first nurses, assistants, and the anesthesiologist doctor who prepared me for the surgery; to the nurse who first spoke to me in recovery, attentively placing an oxygen mask on my face; to the attendant who transported me to my room and to the nurses who attended to me on all three shifts; to the doctor who administered anesthesia checking daily on me; to those checking my vitals; to those bringing me my meals.

The courtesy extended, the patience, the professionalism and the dedication of your entire staff could not have been more exemplary than that which I had experienced. I have been familiar with Sherman Hospital for many years. This past experience of mine just substantiates my confidence in the excellence of your staff.

Thank you – all of you!”

Made a Scary Time a Little Better

Joan Writes:

A few years ago my Mom had to be taken to Sherman’s Emergency Department. The care she received from the entire staff, especially the ER doctor, was wonderful.  As it turned out she visited many times over and eventually passed away at Sherman.

Recently, I had to bring my son to the ER as he had hurt himself at school.  As it turned out the very same doctor that had treated my Mom treated my son. I remembered him because everything that happened to my Mom will always stay with me, but what I found so comforting was that he actually remembered us and what had happened to my Mom as well.

Going to the ER can be scary especially when you bring in someone you love so much.  But, to see a familiar face each time, hear a genuine concern and to know the doctor remembered even after all these years, made a scary time a little better. I am still amazed he remembered as I’m sure he has since seen hundreds of patients, but it made me feel more comfortable putting my son in his care.

Though you never want to have to go or bring someone to an ER, knowing I can go there and find a caring and familiar doctor is something I wanted to write about.  I feel bad that I cannot remember his name, but if I ever have the need to use the ER services again, I will be sure to get his name as I think him and the entire staff are wonderful.

Thank you for letting me write my story.

Outstanding Bunch of People and a Great Facility

Anonymous Writes:

I just wanted to thank you for the outstanding service your staff provided my wife. From the registration procedure to the signing out she was treated perfectly. Everyone on your staff at your South Elgin Family Care Unit should be commended for the professionalism and for how well they treated not only my wife but myself! Even staff members that weren’t involved in her care greeted us and showed their concern. You have an outstanding bunch of people and a great facility. Thank you for a job well done.

I Am Very Glad I Went to Sherman

Colette Writes:

Normally I do not go out of my way to extend kudos in this manner but felt so strongly that they were due it compelled me to go to your website to let you know.

I recently had a bone density test performed and was very impressed by the professionalism and personality of the technician who gave me the test. He was courteous, very knowledgeable, and made me feel at ease. I am very glad I went to Sherman to have my test performed and will continue to do so in the future. Congrats for having great employees!’

An Excellent Group of People Who Are Truly Patient-Family Centered

Anonymous Writes:

My daughter delivered her first child prematurely by C-Section on Feb.14th due to HELLP Syndrome.

It was a very scary situation for all of us since it happened so quickly.  I cannot tell you how thankful we all were that we were at your facility and she was being taken care of by excellent physicians and nurses.  They recognized her condition very promptly despite the fact she did not have all the typical signs and symptoms of the syndrome.

After the delivery, she was transferred to the ICU for 3 days and then back to Labor & Delivery until she was finally discharged on Feb 22.  Her son was discharged on the 21st.  Everyone who took care of her was  good at communicating what we all needed to know regarding both of their care and treatment.

Excellent communication skills are also a sign of excellence in patient (and family) care.  I believe that your institution attracts excellent staff who work well together. The communication continues between her physicians even after discharge.

For an experience which was very scary for all of us I cannot say enough good things about all the people we came in contact with at your hospital. It says a lot about your institution that it attracts and retains such an excellent group of people who are truly patient-family centered.

My Heartfelt Thanks

Anonymous Writes:

Today marks 28 days my husband has been in CCU with heart failure and loss of mental function. Today also marks his being brought to a Specialty Hospital further therapy & hopefully the return of his mental capabilities. None of this could possibly have happened without the compassionate care of all your medical staff at CCU.

There are no words of thanks and gratitude that I can convey to all of them. Somehow you must do that for me. They’re a treasured group of people and it’s my hope you will commend each and every one of them for their kindness, encouragement and most of all their gentle care to my husband. My heartfelt thanks. I will never forget them and hope you don’t either.

An Outstanding Job

Anonymous writes:

My daughter had surgery at Sherman Health. Of course, they did an outstanding job. I wanted to  say your team was outstanding! Nothing in my life has been this tough for me because watching our daughter go into surgery is terrifying! I especially want to highlight the anesthesiologist. He was wonderful with my daughter and even more patient and caring to a semi-hysterical mother. He made sure our daughter was comfortable and cared for!

I even have pictures from the OR showing just how well cared for my daughter was! There aren’t enough thanks for him!