It is unusual these days to find a health care facility that creates the outstanding customer service experience from the moment you call for the appointment. I have recently been to Sherman Hospital for a CT Scan and then a follow-up outpatient procedure. It is my first experience with your facility and I was surprised at the superior service from each and every point of contact. The registration process was fast, professional and attentive with the same level of customer service during the CT Scan to my outpatient procedure.

I believe that we always share a bad experience however do not always take the time to share the GREAT experiences. I would like to applaud Sherman Hospital for creating a customer focused organization where each and every patient counts. I was in awe of the consistent patient care that I received as well as what I observed with other patients. I would like to mention those individuals who I had the pleasure of meeting during my recent visits:

Martin/Registration, Yolanda/Medical Imaging, Sharon/CT Tech, Carol/Pre-Op Nurse, Linda H. and Diana V./Surgical Nurses, Debbie/Recovery and a very nice young lady who assisted me via wheelchair when I left.

I received the follow-up post-op call on Friday and again was surprised at the ongoing customer care. I have shared my experience with several people including my primary care physician, Dr. Mary George, expressing that this is not a typical health care facility as they always go above and beyond patient expectation