Your Staff, Facilities, and Execution are Leagues Beyond What I Experienced Elsewhere.

Anonymous Writes:

On October 22, 2008 – my son, was delivered at your hospital.  Please allow me to take this opportunity to express to you what a truly wonderful experience it was to have this momentous occasion occur at your facility and with the aid of your staff. As a 5+ year resident of Elgin (and neighbor to the hospital) I have had reason to engage your facilities in the past and always to satisfaction. But I was not expecting to be so thoroughly impressed with the comprehensiveness of the staff and hospital in a sustained situation.

You should know that the entire staff delivered extraordinary service with a level of compassion and empathy grounded in a certainty of professional competence that was, in my opinion, above and beyond what was required. And I do mean the entire staff: from the registration office to the housekeeping personnel, from the nursing staff to the porters and the kitchen – all exceptional in interacting with their customer. In particular, please be advised of what a tremendous resource you have in your lactation consultant department. Both Karen and Jill were literal Godsends in our eyes! We wanted to pack them up and take them home with us – that’s how great at their occupation they are. And obviously, during our extended stay, we had a chance to be attended to by many of the nursing staff, both in pre and post delivery.  Great – every single one of them. So confident and at ease with performing their duties while still being desirous of insuring my wife’s comfort. Let me please point out Kim, who was the nurse that was with us when Parker was actually born. I really do not believe we could have done it without her. She was a guide and a comfort to my wife during the last stages of the delivery as well as assisting the midwife. Again, just truly awesome the level of engagement your staff has in performing their duties. Lastly, I can only compare this experience to the birth of my first son 15 years ago that occurred in the premier children’s hospital of a major urban metropolis. Your staff, facilities, and execution are leagues beyond what I experienced before.

Lastly, as someone who toils away at the mid-management level – I was also impressed at what an effective job the senior management has done in establishing a coherent, cohesive and comprehensive message.  The desire to have feedback on performance for the purposes of improving services could not have been more clear.  As someone who daily experiences the various internecine conflicts of a mid to large size operation, it was refreshing to see a whole organization buy in to one theme and one message. So, kudos to the management as well.

Again, just let me assure you of what a great asset you have with your staff. All of them professionals from top to bottom. I could not have been more pleased with the experience we had and I am quite proud to know that Sherman Hospital is my neighbor.

Excellent, Compassionate Care

Anonymous Writes:

From the moment we stepped into the ED until discharge from Tele South room 278, the care for my husband was wonderful!

My husband commented on how nice and friendly everyone was including the admitting staff, CT tech, echo tech, resp care, dietary and housekeeping.

As a fellow Sherman RN, I understand how challenging nursing can be and the staff that cared for my husband made it look easy.  Dr. Binns was excellent in his diagnosis and care in the ED.  Special thanks to Adrienne RN, Katie RN in the ED, Amy RN, Cita RN, Terry PCT, Adam PCT, and Paul NIU nursing student on Tele 2 South. I hope I haven’t forgotten anyone.  I would also like to acknowledge the excellent, compassionate care he received from Dr. Poulos, Dr. Mueller and Dr. Secemsky.