patient stories, experiences and testimonials
To the wonderful staff of 3 West,
I stayed for 9 days, and I can’t thank you enough for your caring and consideration while all the tests were being performed and most of all for working to solve and ease the pain! It is now under control and treatment is in full swing. I’m hoping the tumor is in full retreat. You are, to me, a most beautiful garden of caring professionals! Thank you!
-Judy
I would like to take this time to thank both you and the great staff in ICU. I was admitted with pneumonia and I was scared to death. Too many times acts of greatness, kindness and compassion go unnoticed. This is why I am writing you. Your entire staff of nurses are incredible. They not only took excellent care of me, but they went above and beyond to make sure that I was taken care of physically and mentally.
They comforted me and kept me calm through one of the most trying times of my life. Marie (Briggs) and Mary (O’Kelley) and others became my friends and I owe them my life. Please make sure that these professional nurses get the praise they deserve for a job well done.
You have a great staff and thank you again.
My nephew Reed has been traveling across the country this summer with a group of college students. On Saturday, he called from Kentucky and told me he had a very swollen foot. He said his next stop would be the Sherman Family HealthCare in South Elgin.
I would like to extend my personal thanks to Viola Bressan, Registrar and greeter, Jan Lyle RN, Pam Soberano RN and Dr. Kossut. Reed was very surprised that he was expected and greeted with a warm welcome. He said everyone was friendly, the care was great and he received good discharge instructions.
Thank you all for being there to treat his condition with medication, education and compassion. His parents in Appleton have a new appreciation for Sherman and also send their heartfelt thanks.
Judy
Our mother was hospitalized on 3 North and passed away on February 14th. Our family is so grateful to the caregivers who were so attentive. The nurses, PCT’s, respiratory therapist, physical therapist, and social workers were so kind and caring. She received excellent care. Everyone we encountered took the time to answer our questions and never appeared to be too busy or rushed. We were very impressed with the wonderful care our mother received.
We especially want to acknowledge: Carmi, Jen, Rey, Siobhan, Sharon, Sheilagh, Heidi, and Bobbi on 3 North; Carol and Laura, Social Workers; Donna Allison, Nursing Supervisor; Carol, Physical Therapist; Denise, Respiratory Therapist, who was supposed to be ending her shift but stayed past her time and went out of her way to make our mother more comfortable.
No one at any time made us feel like we were interrupting them. They always made time for us and we are so grateful. We apologize for the delay in sending this letter but we were trying to gather as many of the caregiver names as possible; hopefully we have not excluded anyone.
Everyone was exceptional!
Thank you so much for all you do.
I wanted to share with you the story of someone I just spoke with. I just got off the phone with her. She wanted to make an appointment for her brother to attend one of our screenings. In our conversation she mentioned that she had attended our first screening at the Bartlett facility in April. After listening to her voice, I remembered her very well. She was completely and utterly scared to death that we would find something wrong with her. Unfortunately, that was the case. One of her carotid arteries was 70% blocked. She mentioned to Dr. Kochman that she was also having chest pains. Because of the results of her HHM screenings, Dr. Kochman scheduled her for an EKG immediately. The result was a coronary blockage that needed a stent immediately. She just kept saying our HHM screenings saved her life. It was so wonderful to hear. She also kept mentioning how wonderful the experience was at Sherman. Everyone was so kind and explained exactly what was happening to her. She could not express enough how well she was treated by the staff and Dr. Matarieh. She said she would love to make a commercial for Sherman. She shared her experience with her family and now her brother will be seeing us in July.
Her Healthy heart mobile screening $120
Happy, healthy patient PRICELESS!!!
Anonymous Writes:
I wanted to express my sincere appreciation for the professionalism of your staff and for the most pleasant memories of my stay at Sherman Hospital on April 22, 2009 for several scary sounding elective procedures.
Second, my thanks go to the superb team of nurses at Sherman Hospital: Jean Miller (Pre-Op) for the friendly welcome; Jenny Myers (RN nurse) for confident and competent response to some detailed questions related to the sequence and timing of different procedures and for instilling additional confidence in me; Mary Brock (the scrub nurse) for all the behind the scenes assistance which I could observe only very briefly due to the knock-out capabilities of the cocktail administered by Dr. Patel.
Which brings me to the third component of the superior delivery of care at Sherman Hospital – Dr. Patel in charge of the anesthesia. Are there any benchmarks for putting patients at ease before they go under the knife? When she declared that her job was to make sure that I wake up, the confidence of the delivery of this simple yet profound message put me instantly at ease. And the cocktail she served! Was it real? Was it even legal? When I work up, I actually felt better than before the surgery. For the first time in a long time, I could fully and freely inhale through my nose and felt zero pain. I had expected the worst – to spit blood and breathe through the tube. Instead, an hour after moving out of the recovery room (thank you Leny for assistance there), I was ready to arm wrestle and to do push-ups? I was totally elated. Read the rest of this entry »
Anonymous Writes:
Cheri Novak is my oncology nurse. She has been an angel and literally given me my life and self respect back since my diagnosis. I can always expect a cheerful, positive but honest and professional (knowledgeable about my cancer) “friend” when I come for treatment. Recently Dr. Manjunath completed 12 chemo treatments with me and I panicked…thinking I would no longer see Cheri. Of course that is not the case…since my doctor informed me …my Stage IV will require treatments, procedures blood work…scans…the rest of my life.
Cherie is irreplaceable for me. She is one of the few people in my life that is sincere and real and most importantly can see my cancer for what it is.Thank you…..your hospital is a God giving life saving place for me. I am never afraid for very long…when I come to “my hospital”.
With much respect and even more gratitude.
Anonymous Writes:
“Dear Caregivers at Sherman Hospital:
I am writing this to you to inform you of my experience with Sherman Hospital and its staff of care givers. On February 23, 2009, I had a radical prostatectomy performed by my urologist, Dr. Khanna, at Sherman Hospital. While I had confidence in your hospital staff, all who I came in contact with exceeded my expectations. From the first nurses, assistants, and the anesthesiologist doctor who prepared me for the surgery; to the nurse who first spoke to me in recovery, attentively placing an oxygen mask on my face; to the attendant who transported me to my room and to the nurses who attended to me on all three shifts; to the doctor who administered anesthesia checking daily on me; to those checking my vitals; to those bringing me my meals.
The courtesy extended, the patience, the professionalism and the dedication of your entire staff could not have been more exemplary than that which I had experienced. I have been familiar with Sherman Hospital for many years. This past experience of mine just substantiates my confidence in the excellence of your staff.
Thank you – all of you!”
Joan Writes:
A few years ago my Mom had to be taken to Sherman’s Emergency Department. The care she received from the entire staff, especially the ER doctor, was wonderful. As it turned out she visited many times over and eventually passed away at Sherman.
Recently, I had to bring my son to the ER as he had hurt himself at school. As it turned out the very same doctor that had treated my Mom treated my son. I remembered him because everything that happened to my Mom will always stay with me, but what I found so comforting was that he actually remembered us and what had happened to my Mom as well.
Going to the ER can be scary especially when you bring in someone you love so much. But, to see a familiar face each time, hear a genuine concern and to know the doctor remembered even after all these years, made a scary time a little better. I am still amazed he remembered as I’m sure he has since seen hundreds of patients, but it made me feel more comfortable putting my son in his care.
Though you never want to have to go or bring someone to an ER, knowing I can go there and find a caring and familiar doctor is something I wanted to write about. I feel bad that I cannot remember his name, but if I ever have the need to use the ER services again, I will be sure to get his name as I think him and the entire staff are wonderful.
Thank you for letting me write my story.
Anonymous Writes:
I just wanted to thank you for the outstanding service your staff provided my wife. From the registration procedure to the signing out she was treated perfectly. Everyone on your staff at your South Elgin Family Care Unit should be commended for the professionalism and for how well they treated not only my wife but myself! Even staff members that weren’t involved in her care greeted us and showed their concern. You have an outstanding bunch of people and a great facility. Thank you for a job well done.
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